Collectrade: Comic Trading Marketplace

Last updated: July 28, 2025

This Privacy Policy describes how Collectrade (“we,” “our,” or “us”) collects, uses, and shares your personal data when you use our website, mobile app, or related services (collectively, the “Service”). It also explains your rights and choices regarding your information.

By using Collectrade, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretations and Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service.
Company refers to Collectrade, operated by Collectrade LLC, based in Branchburg, New Jersey.
Cookies are small data files placed on your device to track and enhance your experience.
Country refers to the United States, where Collectrade is operated.
Device means any internet-connected device used to access the Service, such as a phone or computer.
Personal Data means any information that relates to an identified or identifiable individual.
Service refers to the Collectrade platform, including the app and website.
Service Provider means any third party that processes data on our behalf, such as Stripe, Google, or Apple.
Third-Party Social Media Service means services like Google or Apple used to log in.
Usage Data refers to data collected automatically about how you interact with the Service.
You means the individual accessing or using the Service.

1. Information We Collect

Personal Data

When using Collectrade, we may ask for personally identifiable information, including:

Email address
First and last name
Phone number
Mailing address (including state, city, and ZIP code)
Username

Third-Party Integrations

If you sign in using a third-party service, we may collect:

Google or Apple:

Name
Email address
Profile image

Stripe:

Stripe Customer ID

Usage Data

Usage Data is collected automatically when you access or use the Collectrade app or website.

This data may include information such as:

Your Device's IP (Internet Protocol) address
Device type (e.g., iPhone 14 Pro, Pixel 6, desktop)
Device operating system and version (e.g., iOS 17.4, Android 13)
Browser type and version (for web users)
The pages or screens of our Service that you visit
Time and date of access
Time spent on specific pages or actions taken (e.g., adding a collectible, sending a trade offer)
Referral source (how you reached our app or website)
Unique device identifiers
Crash logs and error reports
General location data (e.g., city or country—not precise GPS unless permission is granted)

When you access the Service via a mobile device, we may additionally collect:

Mobile device unique ID (e.g., UUID)
Mobile carrier
Device language and time zone
App version installed
App interaction events (e.g., when you tap certain buttons or perform actions)
Background activity (e.g., app opens from push notifications or deep links)

We use this information to:

Monitor and improve app performance and reliability
Analyze feature usage and user behavior to make better design decisions
Detect bugs, errors, and crashes
Identify unusual or unauthorized activity for fraud prevention
Provide customer support and diagnostics
Generate aggregated usage reports (not linked to individuals)

This data is stored securely and is not used to personally identify you unless it's combined with other Personal Data you provide. Usage Data may be processed using internal tools or third-party analytics providers such as Firebase Analytics, Google Analytics, or similar services, depending on the platform.

2. How We Use Your Data

Collectrade uses your Personal Data to provide a secure, personalized, and seamless collecting and trading experience. Below are the specific ways we may use your information:

To Provide and Maintain Our Service

We use your data to operate and maintain the functionality of Collectrade, including enabling core features such as:

Logging in and managing your account
Browsing and managing your collection
Sending and reviewing trade offers
Uploading images and item details
Saving preferences and app settings
Monitoring activity to ensure system reliability

To Manage Your Account

We use your data to create, authenticate, and manage your user profile, including storing your personal preferences, profile image, collectibles, wishlist, trade history, and app settings.

To Facilitate Trades

In order to help you complete trades securely and accurately, we may use and share certain details (e.g., name, address, collectibles info) between trade partners. This includes:

Generating shipping labels
Matching and finalizing accepted trades
Providing users with tracking info and trade status updates
Photographing, verifying, and documenting items during the middleman process

To Process Payments

We use your information to securely process and manage payments through Stripe, including:

Charging fees for trade facilitation or shipping
Managing Stripe customer IDs and session links
Refunding canceled transactions or failed trades
Ensuring compliance with payment security regulations (PCI-DSS)

To Communicate With You

We may contact you using email, push notifications, or in-app messages to:

Confirm trade activity and account changes
Notify you of trade offers, messages, and item updates
Alert you to feature releases or service issues
Respond to your customer support inquiries

You can manage your communication preferences from your account settings or opt out of non-essential communications.

To Improve the Platform

We use aggregated data and usage patterns to analyze how Collectrade is used and where improvements can be made. This helps us:

Identify which features are popular or underused
Diagnose bugs and crashes
Improve app speed, design, and user experience
Guide future updates and roadmap decisions

To Prevent Fraud and Protect Users

We may analyze activity and user interactions to:

Detect suspicious trades or duplicate accounts
Flag prohibited behavior (e.g., harassment, spam, or scams)
Enforce our Terms of Service and trade safety guidelines
Block or ban users who violate platform rules

To Fulfill Legal Obligations

We may use or disclose your data as necessary to comply with applicable laws and regulations, including:

Responding to lawful data access requests from courts or government agencies
Assisting in dispute resolution
Preventing money laundering, fraud, or identity theft

For Business Operations and Future Planning

We may use anonymized or aggregated data for:

Internal analysis and business planning
Measuring the effectiveness of marketing campaigns
Evaluating platform growth and user engagement
Supporting future investment or partnership opportunities

With Your Consent

In cases where your consent is required by law, we will only use your Personal Data for the specific purpose you agreed to, such as:

Participating in giveaways or promotions
Sharing collectibles publicly
Syncing with third-party platforms (e.g., social logins)

3. Tracking Technologies and Cookies

We use the following tracking technologies:

Cookies

Small files stored on your browser or device to remember preferences and keep you logged in.

Web Beacons & Pixels

Used to understand user behavior and measure email effectiveness.

You can configure your browser to reject some or all cookies, but doing so may limit functionality.

Types of Cookies Used

Essential Cookies (Session): Authenticate users and prevent fraud.
Preference Cookies (Persistent): Save language, theme, or login preferences.
Analytics Cookies: Track app usage for internal improvement.

4. Data Sharing and Disclosure

We may share your information:

With Service Providers: To support services like payments, authentication, analytics, and storage.
During Trades: Certain information (like shipping address) may be shared with your trade partner to complete a transaction.
For Legal Compliance: In response to subpoenas, legal requests, or regulatory investigations.
In Business Transfers: If we’re involved in a merger, acquisition, or asset sale.
With Affiliates or Contractors: Under confidentiality agreements.
With Consent: If you explicitly agree to additional sharing.

5. Public Interactions

If you post or share information in public areas of the app (like trade boards or chats), that content may be visible to other users and may be indexed by search engines.

6. Retention of Your Data

We retain personal data only for as long as necessary to:

Provide the Service
Fulfill legal or regulatory requirements
Resolve disputes or enforce agreements

You may request data deletion at any time (see Section 12 below).

7. Data Transfers

Your data may be stored and processed outside your home country, including in the United States. We take appropriate steps to protect transferred data in accordance with applicable laws.

8. Security of Your Data

We use encryption, access controls, and secure cloud infrastructure (e.g., Firebase and Stripe) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection from breaches or unauthorized access.

9. Children's Privacy

Collectrade is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately. Parents may contact us at support@collectradeapp.com to request deletion of a minor’s data.

10. External Links

The Service may contain links to third-party websites or platforms. We are not responsible for their privacy practices. We encourage users to review those privacy policies before submitting personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the new "Last Updated" date. Continued use of the Service after changes take effect indicates your agreement with the updated policy.